Help Support
Explore what each capability means, how it helps your organisation, and what is ready today.
Compare all features and plans
Feature-by-feature explanations
Choose a capability below for its meaning, practical benefits and current readiness. Planned features are not yet available; features marked To confirm need validation before relying on them.
- Contextual help (page, menu, field-level)
- Multi-level explanations (simple/standard/detailed)
- Help audio & video content
- Help Studio (content management)
- Help translation management
- Help usage analytics
- Role-aware section training courses
- Ask Navigator (role-aware AI guidance)
- Email support
- Priority support
- Customer success manager
Multi-level explanations (simple/standard/detailed)
What it means: Choose simple, standard or detailed guidance where the topic has that content; available media and translations vary by topic.
Why it matters: For administrators, this helps identify where people need guidance. Instructors can answer common questions without leaving the workflow. Learners can find help when and where they need it. Partner organisations can support adoption with clearer instructions.
Current status: Available — Available in the app; confirm fit and readiness for your organisation before purchase.
Help audio & video content
What it means: Listen to or watch help content instead of reading it.
Why it matters: For administrators, this helps identify where people need guidance. Instructors can answer common questions without leaving the workflow. Learners can find help when and where they need it. Partner organisations can support adoption with clearer instructions.
Current status: Available — Available in the app; confirm fit and readiness for your organisation before purchase.
Help Studio (content management)
What it means: Write and manage your own help content for your teams.
Why it matters: For administrators, this helps identify where people need guidance. Instructors can answer common questions without leaving the workflow. Learners can find help when and where they need it. Partner organisations can support adoption with clearer instructions.
Current status: Available — Available in the app; confirm fit and readiness for your organisation before purchase.
Help translation management
What it means: Translate help content into your organisation's languages.
Why it matters: For administrators, this helps identify where people need guidance. Instructors can answer common questions without leaving the workflow. Learners can find help when and where they need it. Partner organisations can support adoption with clearer instructions.
Current status: Available — Available in the app; confirm fit and readiness for your organisation before purchase.
Help usage analytics
What it means: See which help topics people open most, and where they get stuck.
Why it matters: For administrators, this helps identify where people need guidance. Instructors can answer common questions without leaving the workflow. Learners can find help when and where they need it. Partner organisations can support adoption with clearer instructions.
Current status: Available — Available in the app; confirm fit and readiness for your organisation before purchase.
Role-aware section training courses
What it means: Page-specific training courses guide staff through the tasks relevant to their responsibilities.
Why it matters: For administrators, this helps identify where people need guidance. Instructors can answer common questions without leaving the workflow. Learners can find help when and where they need it. Partner organisations can support adoption with clearer instructions.
Current status: Beta — Functional but actively evolving. May have limitations. Page-specific training can open in the course player; coverage and course generation still need role-by-role validation.
Email support
What it means: Support availability and hours must be confirmed for your service arrangement.
Why it matters: For administrators, this helps identify where people need guidance. Instructors can answer common questions without leaving the workflow. Learners can find help when and where they need it. Partner organisations can support adoption with clearer instructions.
Current status: To confirm — Listed in the catalogue; end-to-end availability has not been confirmed. Service availability and hours need confirmation before they can be promised.
Priority support
What it means: Any response-time commitment depends on an agreed support arrangement.
Why it matters: For administrators, this helps identify where people need guidance. Instructors can answer common questions without leaving the workflow. Learners can find help when and where they need it. Partner organisations can support adoption with clearer instructions.
Current status: To confirm — Listed in the catalogue; end-to-end availability has not been confirmed. Response times depend on an agreed support arrangement; no general promise is made here.
Customer success manager
What it means: A dedicated contact depends on an agreed commercial arrangement.
Why it matters: For administrators, this helps identify where people need guidance. Instructors can answer common questions without leaving the workflow. Learners can find help when and where they need it. Partner organisations can support adoption with clearer instructions.
Current status: To confirm — Listed in the catalogue; end-to-end availability has not been confirmed. Dedicated support depends on an agreed commercial arrangement.